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Performance Administration Corporation
Charting Your Course For Success
4320 Fulton Drive N.W.
Canton, OH 44320
(P) 800-405-3148 (F) 330-493-6875Interested Parties,
Thank you for visiting our web site. Since our humble beginnings in 1996, our company has been a leading provider of personalized customer retention solutions.
Our marketing approach includes identifying your dealership's “Current State” of customer retention and then building valuable pre-paid maintenance benefits to issue with the vehicles at the point of sale. This promotional approach builds value in the sale of the vehicle and provides the selling dealer the opportunity to introduce and retain their customers back to the service department.
During the customer’s service life-cycle, our strategy includes a personalized loyalty points program that kicks-off a marketing campaign as soon as the pre-paid maintenance benefits have expired. This process enables our clients to provide offers and incentives that value each customer and their unique spending habits and trends. Our focus as a provider is to continually assist our dealers in fostering relationships that lead more customers back to the selling dealer for the next vehicle purchase.
Part of our new client process includes a “Current State Customer Retention Analysis”. This analysis allows us the ability to measure the effectiveness of our client's current marketing strategy and make recommendations to improve those results going forward.
Zig Ziglar once said “You can have everything in life that you want if you will just help enough other people get what they want.” We hold that statement as one of our core beliefs because we know that what Mr. Ziglar describes is true customer centric behavior.
Best Regards,
Rick Knight, President
Performance Administration Corp ®
Performance Acceptance Corp ®
Certified Maintenance ®