Performance Administration Corporation

 

4320 Fulton Drive N.W.

Canton, OH 44320

(P) 800-405-3148 (F) 330-493-6875

Rick Knight founded Performance Administration Corporation in 1996 to provide personalized customer retention solutions and pre-paid maintenance programs. Rick’s years of automotive background have always been customer-oriented and service–related. Rick left automotive retail in 1994 to accept a position as Director of Aftermarket Services for New Dominion Insurance, Inc. During that period, he conceptualized and developed Certified Maintenance drawing on his experience and every dealership’s need to re-direct customers away from mass-merchandisers and back into their businesses.

Our fundamental relationship building approach helps dealers secure future sales and service opportunities while controlling costs associated with sales conquest. From 1996 - 1998 the program was piloted through New Dominion Insurance Agency’s dealer clients in Ohio and Pennsylvania. In 1998 Rick introduced the program on a national scale, working with a network of highly respected independent marketing agencies.

In 1999 Performance Acceptance Corp. was established to act as the fiduciary trust for the service reserves held with Merrill Lynch on behalf of the auto dealers. The program currently provides maintenance programs for more than 700 franchised dealerships and groups nationwide. Our “Current State” customer retention software integrates with Reynolds and ADP dealership management systems to keep clients informed as to their customer retention base and improvements.

 

Rick Knight, President
Performance Administration Corp ®

Performance Acceptance Corp ®

Certified Maintenance ®