Our Follow-Up Process Includes:

• Sending out phone messages and postcard reminders based on customer driving habits
• Processing loyalty points for customers based on dollars spent in service
• Providing customers with quarterly loyalty statements with advertising specials

We Send Out Weekly Reports:

• A list of customers that we have contacted
• A quarterly report of all activity
• A customer repair order claims report

After the Prepaid Plan

Once the prepaid plan expires, your customers continue to receive loyalty reward invitations and statements until they trade their vehicle in or until they do not have a repair order for 13 months.
Your service department can offer to renew each customer’s program at the time their plan expires.

When a customer purchases another vehicle from your dealership, all remaining loyalty points will transfer and be applied to their next purchase.