Blog | The Latest from Performance Admin Corp.

How Dealer Performance Reports Keep Your Dealership on Track

Posted by Rick Knight on August 9, 2016
Reporting and Retention Tools to Measure Efficiency and Drive Customers Back If a tree falls in a forest and no one is around to hear it, does it make a sound?  Likewise, if you implement a ...

Topics: Service Management Software, Efficiency, Technology, Vehicle Repurchase, Lost Opportunities

The Case of The Lost Opportunity Transformerâ„¢

Posted by Rick Knight on July 19, 2016
Why It Pays to Focus on Customers Who Don't Return Getting a customer is sweet. Keeping that customer is even sweeter. As auto dealers, we all focus on customer retention. At Performance ...

Topics: Service Management Software, Technology, Service Revenue, Service Traffic, Relationship Building, Lost Opportunities

Customer Retention: 7 Reasons Dealership Visitors Don't Come Back

Posted by Rick Knight on April 12, 2016
The Difference Between Failure and Success We never forget the ones that got away. Yes, we welcome new customers to our dealerships with open arms, yet it stings when prospective car-buyers take ...

Topics: Automotive Customer Retention, CX, Retention Strategy, Service Traffic, Lost Opportunities

Gone But Not Forgotten: 5 Ways to Regain Lost Customers

Posted by Rick Knight on December 29, 2015
Build a Pipeline of Return Buyers They say it's better to have loved and lost than never to have loved at all. While this phrase may ring hollow to those who arerecently or currently heartbroken, the ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Retention Strategy, Lost Opportunities

Customer Retention Technology: Five Tools to Aid Your Cause

Posted by Rick Knight on December 14, 2015
Successful Customer Retention Begins with Your Dealership Defective customers beware. A new era of customer retention technology has dawned within the retail automotive industry. The days of driving ...

Topics: Automotive Customer Retention, Service Management Software, Retention Strategy, Technology, Lost Opportunities