Blog | The Latest from Performance Admin Corp.

Future Growth and Prosperity Relies on Positive Customer Experiences

Posted by Rick Knight on May 26, 2016
Customer experience is the lifeline of your business. The worst thing a dealership can do is institute a customer retention program — such as a Certified Maintenance® Complimentary Maintenance ...

Topics: Automotive Customer Retention, Complimentary Maintenance, CX, Pay Plans, Retention Strategy

Is Your Maintenance Program Working as a Customer Retention Program?

Posted by Rick Knight on May 24, 2016
Over the course of this series on Service Department Pay Plans, we’ve discussed how a Complimentary Maintenance Program is not compatible with old legacy pay plan structures. Plus, we've shared how ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Pay Plans, Retention Strategy, CX

Best Practices: Service Department Pay Plans

Posted by Rick Knight on May 19, 2016
Advice From an Industry Expert We asked our friend Steve Nickelsen from Nickelsen Partners to weigh in on processes and service department pay plans that drive service activity. Here is what he had ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Pay Plans, Staff Training, Profitability

How Changing Service Advisor Pay Plans Helps Employees Feel Valued

Posted by Rick Knight on May 17, 2016
When it comes to implementing a Complimentary Maintenance Program, everyone can agree on a maintenance-included strategy that doubles the repair order count. However, issues arise with the service ...

Topics: Automotive Customer Retention, Pay Plans, Staff Training

Get Your Team On Board with a Complimentary Maintenance Program

Posted by Rick Knight on May 13, 2016
Tired of hearing your service department gripe over oil changes and one-line repair orders? If you've heard these common objections to a customer retention program and you’re struggling to get your ...

Topics: Complimentary Maintenance, Pay Plans, Staff Training

Service Department Pay Plans: Is It Time for a Change?

Posted by Rick Knight on May 10, 2016
Does your existing service department pay plan line up with your current dealership retention goals? Or are you only keeping that pay plan structure in place because you don't want to deal with the ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Pay Plans, Service Revenue