Blog | The Latest from Performance Admin Corp.

Dealership Yearly Recap — Did You Get the Numbers You Expected?

Posted by Rick Knight on January 17, 2017
The end of the year is a time for reflection; not just for individuals, but also for companies that look at their numbers to see if they’re where they should be. For franchised auto dealerships, it’s ...

Topics: Service Revenue, Profitability, Efficiency

What Makes a Great Complimentary Maintenance Program?

Posted by Rick Knight on August 16, 2016
When it comes to a disheveled desk or the amount of time we spend staring at our devices, less is more. But when it comes to incentives to our customers — those little perks that keep them happy, ...

Topics: Complimentary Maintenance, Profitability, CX, Relationship Building

How do Auto Dealers Benefit from Prepaid Complimentary Maintenance Programs?

Posted by Rick Knight on June 28, 2016
Auto dealers are always looking for the next hook, the next "industry secret" that's going to give them an edge over the competition. We've seen it all, from funny commercials and catchy slogans to ...

Topics: Complimentary Maintenance, Retention Strategy, Profitability

Best Practices: Service Department Pay Plans

Posted by Rick Knight on May 19, 2016
Advice From an Industry Expert We asked our friend Steve Nickelsen from Nickelsen Partners to weigh in on processes and service department pay plans that drive service activity. Here is what he had ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Pay Plans, Staff Training, Profitability

How to Build an Automotive Customer Loyalty Program

Posted by Rick Knight on April 7, 2016
4 Steps to Developing Return Buyers Where do their loyalties actually lie? Dealership managers have pondered this question as it pertains to the various facets of their customer base. While some ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Dealership Loyalty, Relationship Building, Profitability, Retention Strategy, Rewards Programs

5 Techniques to Grow Dealership Service Revenue

Posted by Rick Knight on March 22, 2016
The Significant Impact of Service Revenue It’s the automotive dealership equivalent to killing two birds with one stone. The benefits that service and maintenance offerings afford a dealership’s ...

Topics: Service Revenue, Profitability, Automotive Marketing, Technology, Complimentary Maintenance

5 Ways Dealer Management Software Can Boost Your Bottom Line

Posted by Rick Knight on March 15, 2016
Let technology be your guiding light. Your dealership likely boasts a talented sales staff, state-of-the-art showroom, skilled service technicians and elite brands of vehicles. Yet something can ...

Topics: Service Management Software, Technology, Profitability, Efficiency

Getting Results: 5 Strategies for Improving Dealership Profitability

Posted by Rick Knight on March 8, 2016
To an outsider, it probably seems incredibly lucrative. Keys exchange hands and high-priced vehicles get driven off dealership lots on a daily basis. But anyone truly familiar with the retail ...

Topics: Dealership Loyalty, Profitability, Sales Process, Customer Reviews, F&I

A Better Dealership Approach: Why Promotional Maintenance Beats Traditional Advertising

Posted by Rick Knight on January 19, 2016
A Marketing Plan That Results in Customer Attraction, Longterm Retention and Optimized Dealership Profitability The choice is yours to make. When you hold decision-making power over allocating your ...

Topics: Automotive Marketing, Complimentary Maintenance, Marketing, Retention Strategy, Profitability