Blog | The Latest from Performance Admin Corp.

How to Deal With Fake Auto Dealer Reviews

Posted by Rick Knight on March 22, 2019
Negative reviews can make or break an auto dealership. Although several other factors affect the reputation of a car dealership, customer reviews carry maximum weight. Almost all car buyers start ...

Topics: Automotive Customer Retention, Marketing, Relationship Building, Customer Reviews, Rewards Programs

How the New AutoTrader Features Will Affect Auto Dealerships

Posted by Rick Knight on February 16, 2018
The statistics show that when a consumer begins the car purchasing process, they spend 59 percent of that time researching vehicles online. This is why it’s so important that every dealership have a ...

Topics: Automotive Marketing, Retention Strategy, Industry News, Rewards Programs, Preventative Maintenance

How to Build an Automotive Customer Loyalty Program

Posted by Rick Knight on April 7, 2016
4 Steps to Developing Return Buyers Where do their loyalties actually lie? Dealership managers have pondered this question as it pertains to the various facets of their customer base. While some ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Retention Strategy, Dealership Loyalty, Profitability, Relationship Building, Rewards Programs

7 Ways Auto Dealerships Succeed at Delighting Their Customers

Posted by Rick Knight on February 2, 2016
Building a Strong Correlation Between Customer Delight and Retainment   If you thrill them, they will come. The strong correlation between customer delight and retainment comes as no surprise to most ...

Topics: Automotive Customer Retention, Complimentary Maintenance, CX, Retention Strategy, Rewards Programs