Does your dealership need a vehicle exchange specialist? Do you even know what a vehicle exchange specialist is and/or does?
Topics:
Sales Process
Your dealership has listened to all of the experts and gone digital. You’ve built an attractive website. You’ve created a social media presence. You’ve even got a brand-new blog. Now, customer leads ...
Topics:
Sales Process,
Marketing,
Relationship Building
If there are two aspects of car purchasing that customers generally dread, the first is stepping onto the car lot and being descended upon by a pushy salesperson who doesn’t listen to what they ...
Topics:
CX,
Sales Process,
F&I
“Disruptor” car sales companies like Carvana, TrueCar, and Vroom have gained in popularity over the past few years because they allow customers to negotiate the best car price online in order to ...
Topics:
Sales Process,
Technology,
Relationship Building
It’s easy to think of car sales as a front-end operation. Customers walk though the door and salespeople work hard to convince them to drive away in a brand new car. In fact, auto dealerships spend ...
Topics:
Efficiency,
Sales Process,
Staff Training
At Performance Administration Corp., we're the provider of Certified Maintenance® Complimentary Maintenance Programs, offering personalized maintenance program administration for franchise ...
Topics:
Automotive Customer Retention,
Sales Process,
Staff Training
Certified Maintenance® Programs (CMP) are put in place before vehicle delivery and work as a retention roadmap to drive customers back to the issuing dealership for routine maintenance visits. Since ...
Topics:
Complimentary Maintenance,
Sales Process,
Staff Training,
Administration
To an outsider, it probably seems incredibly lucrative. Keys exchange hands and high-priced vehicles get driven off dealership lots on a daily basis. But anyone truly familiar with the retail ...
Topics:
Sales Process,
F&I,
Dealership Loyalty,
Profitability,
Customer Reviews
The Role Your Service Department Should Play in the Car-Buying Experience The more things change, the more they stay the same. As the retail automotive industry continues to evolve, sometimes change ...
Topics:
Automotive Customer Retention,
CX,
Retention Strategy,
Sales Process,
Relationship Building
