Blog | The Latest from Performance Admin Corp.

Automotive Customer Retention — Are Your Customers Coming Back?

Posted by Rick Knight on June 7, 2019
Any franchise auto dealer worth their salt can quickly and easily tell you how many cars they’ve sold. We’ve all got that info readily available. But do you know how many of those customers were ...

Topics: Automotive Customer Retention, Service Management Software, Complimentary Maintenance, Retention Strategy, Service Revenue, Service Traffic

Fraud Protection — How a Claims Control System Saves Time and Money

Posted by Rick Knight on November 16, 2016
The Watchdog of the Reserve Pool One of the most important features of a Complimentary Maintenance Program is the claims control system. A claims control system acts as the watchdog of the reserve ...

Topics: Service Management Software, Efficiency, Technology

How Dealer Performance Reports Keep Your Dealership on Track

Posted by Rick Knight on August 9, 2016
Reporting and Retention Tools to Measure Efficiency and Drive Customers Back If a tree falls in a forest and no one is around to hear it, does it make a sound?  Likewise, if you implement a ...

Topics: Service Management Software, Efficiency, Technology, Vehicle Repurchase, Lost Opportunities

The Case of The Lost Opportunity Transformer™

Posted by Rick Knight on July 19, 2016
Why It Pays to Focus on Customers Who Don't Return Getting a customer is sweet. Keeping that customer is even sweeter. As auto dealers, we all focus on customer retention. At Performance ...

Topics: Service Management Software, Technology, Service Revenue, Service Traffic, Relationship Building, Lost Opportunities

5 Ways Dealer Management Software Can Boost Your Bottom Line

Posted by Rick Knight on March 15, 2016
Let technology be your guiding light. Your dealership likely boasts a talented sales staff, state-of-the-art showroom, skilled service technicians and elite brands of vehicles. Yet something can ...

Topics: Service Management Software, Efficiency, Technology, Profitability

FAQ: The Lost Opportunity Transformer™

Posted by Rick Knight on January 21, 2016
What is The Lost Opportunity Transformer™ Tool? What is a “Lost Opportunity Customer?” How does it work? How much does it cost? How are results measured? Are there any guarantees?   What is The Lost ...

Topics: Automotive Marketing, Service Management Software

Customer Retention Technology: Five Tools to Aid Your Cause

Posted by Rick Knight on December 14, 2015
Successful Customer Retention Begins with Your Dealership Defective customers beware. A new era of customer retention technology has dawned within the retail automotive industry. The days of driving ...

Topics: Automotive Customer Retention, Service Management Software, Retention Strategy, Technology, Lost Opportunities

Maintenance Program — Customer Relationship Management

Posted by Rick Knight on October 26, 2015
The Sales Dashboard The Maintenance Program Sales Dashboard is a customer relationship management tool to track and organize recent vehicle deliveries along with customer follow-up information so you ...

Topics: Service Management Software

Maintenance Program — Office Dashboard

Posted by Rick Knight on October 26, 2015
The Office Dashboard The Office Dashboard allows you to tackle all your tasks online. You can enter contracts manually or choose our DMS integration option and we'll do the work for you. The Office ...

Topics: Service Management Software