Blog | The Latest from Performance Admin Corp.

The Keys to Training Service Advisors

Posted by Rick Knight on March 8, 2019
An efficient and well-trained service advisor is pivotal to a car dealership’s success. Properly training service advisors is vital — great service advisors can create customers for life, while ...

Topics: Service Revenue, Service Traffic, Staff Training, Service Advisors

Improving Your Dealership Appointment Making Skills — 6 Useful Tips

Posted by Rick Knight on December 27, 2018
In the auto dealership space, making appointments consumes a major portion of the week’s responsibilities. However, every effort does not yield the desired results or steady business. You need to ...

Topics: Staff Training

Is Everyone at Your Dealership on the Same Page?

Posted by Rick Knight on February 8, 2017
It’s easy to think of car sales as a front-end operation. Customers walk though the door and salespeople work hard to convince them to drive away in a brand new car. In fact, auto dealerships spend ...

Topics: Efficiency, Sales Process, Staff Training

Sales Staff Training for Auto Dealerships

Posted by Rick Knight on January 10, 2017
At Performance Administration Corp., we're the provider of Certified Maintenance® Complimentary Maintenance Programs, offering personalized maintenance program administration for franchise ...

Topics: Automotive Customer Retention, Sales Process, Staff Training

You're Ready For a Certified Maintenance Program. Now What?

Posted by Rick Knight on December 6, 2016
Certified Maintenance® Programs (CMP) are put in place before vehicle delivery and work as a retention roadmap to drive customers back to the issuing dealership for routine maintenance visits. Since ...

Topics: Complimentary Maintenance, Sales Process, Staff Training, Administration

Best Practices: Service Department Pay Plans

Posted by Rick Knight on May 19, 2016
Advice From an Industry Expert We asked our friend Steve Nickelsen from Nickelsen Partners to weigh in on processes and service department pay plans that drive service activity. Here is what he had ...

Topics: Automotive Customer Retention, Complimentary Maintenance, Pay Plans, Profitability, Staff Training

How Changing Service Advisor Pay Plans Helps Employees Feel Valued

Posted by Rick Knight on May 17, 2016
When it comes to implementing a Complimentary Maintenance Program, everyone can agree on a maintenance-included strategy that doubles the repair order count. However, issues arise with the service ...

Topics: Automotive Customer Retention, Pay Plans, Staff Training

Get Your Team On Board with a Complimentary Maintenance Program

Posted by Rick Knight on May 13, 2016
Tired of hearing your service department gripe over oil changes and one-line repair orders? If you've heard these common objections to a customer retention program and you’re struggling to get your ...

Topics: Complimentary Maintenance, Pay Plans, Staff Training

Building Customer Retention into Your Daily Sales Habits

Posted by Rick Knight on November 24, 2015
Strategies to Foster a Stronger Sales-to-Service Relationship at the Point-of-Sale Flashing a smile and offering a handshake, the salesperson delivers the keys and accepts the signed paperwork. ...

Topics: Automotive Customer Retention, Retention Strategy, Sales Process, Staff Training