Blog | The Latest from Performance Admin Corp.

New Car Sales May Wane, But Service Department Opportunities Abound

Posted by Rick Knight on February 9, 2018
It looks as though car sales may be in a slump. The Wall Street Journal Market Data Report shows that in January 2018, sales of many types of new car sales were down from one year before. These ...

Topics: Automotive Marketing, Automotive Customer Retention, Complimentary Maintenance, Retention Strategy, Dealership Loyalty, Vehicle Repurchase, Warranties

How Dealer Performance Reports Keep Your Dealership on Track

Posted by Rick Knight on August 9, 2016
Reporting and Retention Tools to Measure Efficiency and Drive Customers Back If a tree falls in a forest and no one is around to hear it, does it make a sound?  Likewise, if you implement a ...

Topics: Service Management Software, Efficiency, Technology, Vehicle Repurchase, Lost Opportunities

Buyer Motivation: 5 Key Reasons Customers Come Back

Posted by Rick Knight on December 2, 2015
How to Achieve Admirable Customer Retention Rates — and Reap the Financial Benefits of Return Buyers   You don't know what you have until it's gone. Ever hungry to expand their customer bases and ...

Topics: Automotive Customer Retention, CX, Retention Strategy, Relationship Building, Vehicle Repurchase

What Can We Learn From The GM Maintenance Program?

Posted by Rick Knight on June 22, 2015
The Purpose of Complimentary Maintenance GM recently announced a reduced offering in Complimentary Maintenance incentives because free scheduled maintenance and warranty coverage do not rank high as ...

Topics: FAQ, Automotive Customer Retention, Complimentary Maintenance, Retention Strategy, Vehicle Repurchase

New Visuals Improve Dealership Performance Reports [Photos]

Posted by Rick Knight on April 6, 2015
MaintenanceProgram.com Dealership Performance Reports are redesigned with charts and graphs to help you better understand your automotive customer retention metrics. The Executive Report, Vehicle ...

Topics: Service Management Software, Efficiency, Technology, Vehicle Repurchase