Blog | The Latest from Performance Admin Corp.

Auto Dealership Service Customers — You Brought Them Back, Now What?

Posted by Rick Knight on June 21, 2019
In our last blog, we discussed analyzing your dealership’s current state and how to boost your customer retention. A great way to keep people coming back is with personalized customer service and a ...

Topics: Complimentary Maintenance, Retention Strategy, Service Revenue, Service Traffic, Warranties, Service Advisors, Dealership Service Customers

Are Kia and Hyundai Warranties Enough?

Posted by Rick Knight on April 23, 2018
When you choose a car dealership to purchase a new automobile, you want to feel as though you’re being taken care of from the moment you drive off of the lot. This includes a good warranty to cover ...

Topics: Complimentary Maintenance, Warranties

New Car Sales May Wane, But Service Department Opportunities Abound

Posted by Rick Knight on February 9, 2018
It looks as though car sales may be in a slump. The Wall Street Journal Market Data Report shows that in January 2018, sales of many types of new car sales were down from one year before. These ...

Topics: Automotive Marketing, Automotive Customer Retention, Complimentary Maintenance, Retention Strategy, Dealership Loyalty, Vehicle Repurchase, Warranties

Educating Your Customers About Manufacturer Warranties

Posted by Rick Knight on April 18, 2017
Before customers drive off your lot in their brand-new or pre-owned vehicles do you take the time to educate them on the details of their manufacturer warranty? And I don't mean just saying, "Your ...

Topics: Preventative Maintenance, Warranties