Before we started working with Greenwood Chevrolet of Youngstown, Ohio, theircustomer retention was at 18% based upon each customer having 2.5 service visits per year. Once they started utilizing Certified Maintenance® that number rose to 56% within the first 12 months.
Owner/Operator, Greenwood Chevrolet
Certified Maintenance® and The Lost Opportunity Transformer have also benefited Hyundai of New Port Richey, Florida, helping them achieve close to 70% new and used customer retention in their service department.
President, Hyundai of New Port Richey