Testimonials | What Our Customers Are Saying

Greenwood Chevrolet - Customer Since 2008

Before we started working with Greenwood Chevrolet of Youngstown, Ohio, theircustomer retention was at 18% based upon each customer having 2.5 service visits per year. Once they started utilizing Certified Maintenance® that number rose to 56% within the first 12 months.

testimonial

“We now have a service department that’s consistently packed with high quality customers and traffic. People trust us to do a full line of work — from full maintenance to larger repairs.”

—Greg Greenwood 
Owner/Operator, Greenwood Chevrolet

70% Service Retention after Certified MaintenanceHyundai of New Port Richey

Certified Maintenance® and The Lost Opportunity Transformer have also benefited Hyundai of New Port Richey, Florida, helping them achieve close to 70% new and used customer retention in their service department.

 


 

“Using these web-based claims processing systems makes claim processing quick and easy. I would recommend Performance Administration Corp. to any dealer serious about improving customer satisfaction and service department retention.”

—Scott Fink
President, Hyundai of New Port Richey

Want Learn More About a Custom Retention Strategy for Your Dealership?

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