It costs a lot more to find new customers than it does to keep the ones you already have. Is your auto dealership accurately measuring customer retention?
Is your complimentary maintenance program effectively bringing customers back? Are you properly tracking the customer journey?
Auto manufacturer maintenance plans aren’t enough — dealers have to launch their own complimentary maintenance programs and run them effectively.
Poor communication between businesses and customers has become a huge issue. Here are the 3 main pitfalls of dealership communication you must avoid.
Here’s how to make the best use of an effective service-based lead generation strategy and prevent lost customers from falling through the cracks.
The most effective way to increase sales and create growth is to cut down on customer churn — but first, you need to define a customer retention strategy.