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certified maintenance

How Our Certified Maintenance Program Continues to Grow

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Performance Administration Corp. is the provider of Certified Maintenance Complimentary Maintenance Programs, offering personalized maintenance program administration for franchise dealerships, dealer groups, and service contract companies within the United States and Canada. We do the heavy lifting and focus on providing your dealership with the tools, processes, and reporting features you need to bring new and existing customers back to your dealership for service.

Our Customer Retention Technology platform runs in the background so you can focus on what you do best — selling more cars. We understand that one size doesn’t fit all, so we custom build solutions that are affordable for your dealership and attractive to your customers.

And we don’t rest on our laurels. We’re constantly striving to make our product better, so you can do your job better. Take a look at what we’ve been up to lately, and when you’re ready to learn more about a custom retention strategy for your dealership, let’s talk.

 

Recent Updates to Our Certified Maintenance Complimentary Maintenance Programs

Our all-in-one Dealer Performance Platform, MaintenanceProgram.com, is completely scalable. We have the ability to scale up and/or down to meet your dealerships’ specific needs. This happens automatically behind the scenes, so you never have to worry about anything or miss a beat. On top of that, you get complete security and compliance (including built-in firewalls that allow very specific access, multi-factor authentication, and encrypted data storage capabilities) and 24/7 access to data experts and support. Our system is reliable, flexible, and cost-effective.

We’ve also split up many of the components that make up our system. This enables us to address limitations and challenges with agility and scalability. It also allows us to pick the best technology and framework to use for every service included in the program. We aren’t pigeonholed into a specific technology because it is used in another part of the system. You can rest assured that your program and software will always be updated, functional, and operational.

 

Updates to Our Data API

All of our data flows in and out through our application programming interface (API). This means that computers, rather than people, can manage the work. With our system, you can update your workflows to make them quicker and more productive, which means the delivery of services and information is more flexible. You are able to distribute information and services to your entire customer base or a segmented list to create custom user experiences. You can also have content generated and published automatically, allowing it to be easily shared and distributed. We also currently support a host of E-Contracting and F&I Menu providers with our secure token API connection to our service. Our list of providers continues to expand so be sure to check the list. Data migration is quick and easy, and you can customize the content and services that you use the most, making adjustments as your needs change over time.

 

Technical Updates

All of our code is thoroughly tested, with hundreds or even thousands of tests. This agile process allows us to find (and remove) bugs early so they never affect you. By improving the quality of code, we reduce costs and development time, meaning you get updates and enhancements before you even know you need them. 

Our database has been updated, as well, and it’s optimized for big data. Data is searchable and editable, easy to scale, and highly available. And with our monitoring service, we can look at the big picture, constantly keeping an eye on all servers and databases in our system. If anything ever does go wrong, we’ll know about — and we’ll take care of it before you ever do.

We’ve also implemented new machine learning into our Customer Experience Transformer (CXT). This allows our algorithms to learn and improve themselves by studying high volumes of available data.

Some of this information and technical jargon may not immediately register with you, but just know that our consistent updates and commitment to excellence means your Certified Maintenance Complimentary Maintenance Program is always up-to-date and there when you need it. Once you use it, you’ll wonder how you ever lived without it!

 

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Administration Book Review Customer Reviews CX Dealership Loyalty Efficiency F&I Lost Opportunities Marketing Pay Plans Profitability Relationship Building Retention Strategy Rewards Programs Sales Process Service Revenue Service Traffic Social Media Staff Training Technology Vehicle Repurchase
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About the Author

Richard Knight

Rick Knight is an Automotive Customer Retention Executive who founded Certified Maintenance® Programs in 1996. Rick has been successful in building custom retention strategies for thousands of auto dealers to better than double CP/RO counts in the first 12 months of ownership, drive back 34+% of lost opportunity customers and help auto dealers Sell The Next Vehicle™. 

Rick Knight on LinkedIn   Rick Knight on Twitter